Park Terrace App FAQs

How do I schedule a check-in?

Up to 24-hours prior to your arrival, you will receive a Schedule Your Check-In invite by email. Open the email on your smartphone and click the Click the Schedule Your Check-In button. Note: if you haven’t yet installed the Park Terrace Hotel app, follow the links to the App Store or Google Play Store to download.

Click the Arrival Time drop-down to select your estimated arrival time – this is optional. Please allow the hotel a two-hour window after you submit your request. Requests for check-in prior to the hotel’s arrival time cannot be guaranteed.

How do I request a mobile key?

As you schedule your check-in, you can also select whether you would like a mobile or physical key. Use the Key drop-down to make your selection.

If you select to receive a mobile room key, the key will be delivered to your phone when your room is ready.

If you select to receive a physical room key, simply go to the Reception Area upon arrival.

How will the mobile room key arrive?

If you selected to receive a Mobile Key, it will be delivered to your device as soon as your room is ready. Remember to turn on notifications so you do not miss it. You may also use the Key tab in the app to find your mobile key.

I have not received my requested mobile room key yet. What should I do?

If you requested a mobile key and you haven’t received it yet by the time you arrive, simply go to the Reception Area; our concierge will be able to issue you in getting a mobile or traditional key when your room is ready.

How do I check out with the app?

The morning of your departure, you will receive an e-mail invitation to check-out. Open the email via your smartphone and click the Check-Out Now button. Follow the prompts to check-out of your room and be on your way, without having to stop at the front desk.