FAQ

• What is your cancellation policy?

We allow free cancellations and changes until 6 pm (hotel local time), 24 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellations or changes allowed on reservations booked under the Non-Refundable Rate.

For stays 30 days or longer (excluding corporate apartments), cancellations or changes must be made 72 hours prior to arrival in order to incur no charges. Cancellations or changes within 72 hours incur a cancellation/change fee of three nights’ room and tax. For cancellations within 14 days for corporate apartments, the cancellation charge is 50% of the first 30 nights.

Please note bookings with our extended stay program have a different cancellation policy. See our Extended Stay program for details: https://parkterracehotel.com/extended-stay/

• Do you permit pets?

Pets are permitted. Please call or email us (212.781.6400 / [email protected]) for more details on charges and policies.

• What are your check-in and check-out times?

Check-in time is 3:00 PM; check-out time is 12:00 PM. Late check-out can be arranged for a minimal charge if available at the time of check-in. For early check-in, guests will need to reserve the room night before and let the hotel know so that we can make sure your room is ready for you upon arrival. If you arrive early and a room is ready, you can also check in early free of charge. In this case, maid service will not be provided until the following day unless specifically requested and paid for.

• Are you able to hold our luggage?

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into or upon departure. Our concierge can do this for you.

• Do you have room service?

Yes, La Pecora Bianca offers room service for breakfast, lunch and dinner.

• Do you have laundry services?

Same day dry cleaning and wash and fold services are available for a fee.

• What is the minimum age requirement to check into the room?

Guests must be at least 21 years old to check in our rooms.

• How much do you charge for high-speed Wi-Fi?

Complimentary high-speed Wi-Fi is available in all guest rooms and throughout our hotel.

• Do you offer parking?

Parking is available at the Ninety Park Garage, located at 90 Park Ave
Garage entrance address:  29 East 39^th Street, NY, NY 10016
Enter on 39^th between Park Avenue and Madison Avenue

Self-Park Rates (paid in garage)
$50 per any part of 24 hour period for standard-sized vehicles ($60 for over-sized vehicles)
Be sure to have your parking ticket validated by the hotel to receive these discounted rates.